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Please also see our Privacy Policy and Terms
of Service.
Refunds
Network Usage
Billing
Payment Options
Discount Access Program
Refunds
If you choose to cancel your Little Buck access, we will refund
your account on a pro-rated basis. We do not consider actual
network usage in the refund process. All accounts are to be
pre-paid for a minimum of one month. (ONLY in the event that
a new account was set up, and NO network access was used within
the pay period will we provide a full refund. To receive this
refund, you must apply within ONE MONTH of your initial payment
date. ANY network access from your account will revert your
refund to pro-rated status.)
Network Usage
Customer network access is limited to a reasonable number
of hours per month. (Our current limit is equivalent to 12-15
hours per day.) If your network usage exceeds this amount,
your account will be suspended until the first day of the
following month. Unlimited access is defined as attended use
on one computer only. In the event of network abuse, we reserve
the right to refuse service to anyone. Policies subject to
change without notice.
Billing
When you sign up for access, your first month's bill is pro-rated.
This is to keep all of our customers on a consistent billing
cycle. After the first month's access, all accounts are due
prior to the first of each month. You should receive a bill
by email on or around the 20th of each month. Please see our
Payment page for more information.
Payment options
We accept Visa, Mastercard, Paypal, Cash, or Check (for customers
with access to our physical location, or by mail if pre-arranged.
Please contact network@eckenrodstudio.com
to inquire about implementing this service.) Customers may
pay online through our Remote access service, In person at
our retail location, or by phone at 828-652-5911.
Discount Access
We offer special access programs for companies that require
multiple dial-up accounts under a single billing option, or
for Non-profit organizations. Please contact us at network@eckenrodstudio.com
for more information about these programs.
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